BUSFEST

12th – 14th September 2025
Three Counties Showground, Malvern, Worcestershire, WR13 6NW

BUSFEST Terms & Conditions & Privacy Policy

Before you proceed to purchase tickets, we strongly recommend you go through the following BUSFEST TICKETING TERMS & CONDITIONS

In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you -the person who will buy the tickets to BUSFEST On the other hand, ‘our’, ‘us’,‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organisers of BUSFEST & VANFEST LIMITED.

“Event” means BUSFEST. “Promoter” BUSFEST.
“Terms and Conditions” means these terms and conditions.
“Ticket “ A valid ticket/QR Code or wristband which permits you to attend the
Event or any valid wristband for which you have exchanged your valid ticket at the Event.
“You” means you as the holder of the Ticket and “Your” shall be read accordingly.

By opting to purchase, allocate or possess tickets to BUSFEST you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets to enter the BUSFEST event.

Please note that BUSFEST reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website of the organiser WWW.BUSFEST.ORG . These
changes will relate back to the date of purchase of BUSFEST tickets.

TICKETS & TICKETING

  1. All Tickets are sold subject to these Terms and Conditions. Please read these Terms and Conditions carefully prior to purchase and raise any queries with the Promoter prior to purchase. Purchase of any Ticket constitutes acceptance of these Terms and Conditions.
  2. BUSFEST now uses a QR Code System. Tickets will be dispatched to the E Mail address given when you made tour order 2 weeks prior to the event. The QR Code on your ticket is unique to yourself
  3. Tickets are security coded, and each code is unique and only allows one entry to the Event.
  4. Tickets can be ordered via website ONLINE ordering System or (WHEN AVAILABLE) by using POSTAL system via a downloadable form
  5. Upon ordering your tickets, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under these Terms and Conditions.
  6. Tickets & wristbands remain the property of the Promoter until payment is received in full
  7. Tickets which have been ordered will be dispatched by E mail 2 Weeks prior to the event
  8. Your Ticket may be invalidated if any part of it is removed, altered or defaced.
  9. The Promoter will not be responsible for any Ticket that is lost, You are solely responsible for the safe keeping of your ticket/QR Code.
  10. Under no circumstances will duplicate tickets or wristbands be issued if lost or damaged. Keep your ticket(s) & wristbands safe.
  11. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy, or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
  12. Tickets are sold subject to the Promoter’s right to alter or vary the published Event programme which may result in changes to the event. The promoter reserves the right to change the line up without notification
  13. Tickets cannot be exchanged or refunded unless the Event is cancelled. I.e. Tickets are; NON TRANSFERABLE. NON-REFUNDABLE
  14. Ticket & wristband holders’ consent to photography, filming, sound recording of the event which may be used for promotional purposes
  15. Resale of tickets and wristband is prohibited
  16. Tickets may not be used for any competitions or promotions without the written permission of the promoters.
  17. If the Event is cancelled, you will be entitled to claim a refund from the Promoter in accordance with this clause. The refund for Tickets equals the face value of the Tickets purchased but excludes any booking or transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and the Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket price (excluding any booking or transaction fees).
  18. If the event is cancelled. In order to claim Your refund where an Event is cancelled, please apply in writing to the point of sale from where you bought the ticket, enclosing Your complete unused Tickets within 2 months from the scheduled date of the Event. The Promoter and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of sale within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
  19. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell or transfer a Ticket. If a Ticket is re-sold, transferred or advertised for profit or commercial gain or used for competitions, promotions or hospitality packages by anyone other than the Promoter, or an authorised sub-agent, it will be void and You will be refused entry to, or ejected from, the Venue without refund.
  20. Tickets bought from unauthorized agents are not valid and admission will not be granted to the Event with any Tickets bought from unauthorised agents.
  21. Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject You from, the Event. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.
  22. Tickets may be restricted to a maximum number per person. Any such restriction will be notified to You at the time of purchase. Tickets purchased in excess of this limit may be cancelled by the Promoter without prior notice, unless Your purchase of an excess was due to Promoter’s error.

DAY VISITOR TICKETS

ON- LINE INDIVIDUAL DAY VISITOR TICKETS Day Passes are only available for SATURDAY and SUNDAY (NOT FRIDAY)

  1. If you wish to come both days, you can purchase both passes together
  2. The purchase of any day passes will automatically mean that you agree in full to their content.
  3. Day Visitor Passes are purchased online, with full payment due at time of purchase.
  4. We are NOT offering a Day Pass for Friday
  5. Day Visitor Passes are Non-Refundable in any circumstance. If you cannot attend for any reason, there is no refund. In the event of the festival being postponed, all passes will be rolled-over to the new date and therefore still valid.
  6. Passes will be sent to the email address used to register your account, in the form of a QR code, which will be scanned on arrival at the Day Gate and exchanged for a unique coded wristband valid for that day only.
  7. Your QR code will either allow access to the festival from 09.00 to 23.59 on Saturday or 09.00 to 16.00 on Sunday, depending on which Day Visitor pass you purchase.
  8. If you purchase Day Visitor Passes for both days, you will need to scan your QR code upon arrival at the Day Gate again the next day to receive that day’s unique wristband
  9. An Adult Day Visitor is anyone over the age of 16 years, and a pass must be purchased for ALL over 16’s on each booking. Any under 16’s are free.
  10. There is strictly NO staying on-site after 23.59, the expiry time of your wristband. Any person found on-site after this time, will be charged the full two day pass fee and escorted from the site.
  11. Saturday Day Visitors must exit the car park by 12.30am.
  12. There is strictly NO overnight camping or sleeping allowed in the Day Visitor’s Car park.
  13. Any vehicles found in car park after the 12.30am deadline may be removed to a secure location and a charge will be made for it’s release.

PURCHASING YOUR BUSFEST TICKETS

The price of BUSFEST TICKETS are as follows;
LINK TO BUSFEST CURRENT TICKET PRICES

  • The ticket you purchase represents a revocable license for you to access the annual BUSFEST event at the THREE COUNTIES SHOWGROUND in SEPTEMBER
  • This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.
  • The bearer must assume full responsibility of the BUSFEST tickets, once they receive it.
  • VANFEST LIMITED has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.
  • PLEASE NOTE that the BUSFEST WEBSITE is the sole authorised source for purchasing BUSFEST tickets.
  • If you obtain your ticket(s) from any other unauthorised source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonour such stolen/counterfeit tickets and declare them as void.
  • BUSFEST tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).
  • Please note that BUSFEST tickets cannot be redeemed against cash, credits, or any other benefits.
  • VANFEST LIMITED/BUSFEST has the right to investigate if there has been any violation of the BUSFEST ticketing terms and conditions. In case of any conflicts, the decision of the BUSFEST ORGANISERS will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).
  • The event service will be deemed to have been delivered in its entirety as soon as BUSFEST starts on (THURSDAY BEFORE THE EVENT WEEKEND). From that point on, NO refund requests will be entertained.
  • If you are not able to access any particular section(s) of the venue – SHOWGROUND SITE – due to delays, regulations, organiser policies, weather-related problems, emergencies, venue shutdown/evacuation or any other reason, you will not be eligible for any refunds or future credits.
  • If BUSFEST is cancelled in its entirety due to any unforeseen circumstances, VANFEST LIMITED/BUSFEST has the sole and absolute right to:

    A) – Reschedule/Rollover the event,
    B) – Issue a partial/full refund,
    C) – Not issue any refunds.
  • These factors will be inclusive of, but not limited to, natural disasters, Government announcements, strikes, delays in production, and the like.
  • Please note that the decision of the issuer in such cases will be deemed final and binding.
  • If BUSFEST has to be rescheduled to other dates, you will not be eligible for any refunds. (Unless an agreed process is in place as an option)
  • In case the event is fully cancelled, the refund, if issued, will include ONLY the face value/printed value of the ticket(s). The bearer cannot, under any circumstances, claim refunds on shipping fees, processing fees, handling fees, and such other charges.
  • Losses, if any, occurring due to foreign exchange fluctuations at the time of refunds, have to be borne by the purchaser. BUSFEST ORGANISERS cannot be, in any way, held liable for that.
  • All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.
  • At the time of entering the event venue, you are required to produce the ticket.
  • By purchasing BUSFEST tickets and presenting the same at the venue, you give your consent to BUSFEST ORGANISERS to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification and storage.
  • You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.
  • BUSFEST and VANFEST LIMITED follow a common ‘zero-tolerance policy’ towards unauthorised drug usage or carrying at the venue, AND towards any type of behaviour/actions that can be interpreted as lewd or obscene. If upon or during entry you are found in possession of prohibited items at BUSFEST and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.
  • Please note that you purchase BUSFEST tickets on your own free will. As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.
  • In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We really hope you will have a great time at BUSFEST

You can get your tickets HERE; LINK TO BUSFEST TICKETING PAGE

ENTRY TO THE EVENT

  1. Price and availability information is subject to change without notice.
  2. By attending the Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff that may be carried out for the security of customers.
  3. There will be no admission to the Event before the designated opening times on any day or night of the Event.
  4. Only customers holding valid Tickets will be admitted to the Event. – (so don’t lose it)
  5. Weekend ticket holders must exchange their tickets for a wristband on arrival and this must be worn at all times for the duration of the event
  6. All persons attending the Event who are under the age of 16 must be accompanied by a parent or guardian who is over the age of 18. A parent or – guardian cannot have more than four under 16s under their care.
  7. The Promoter reserves the right to refuse You entry to and/or eject You from the Event for any circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Promoter’s security searches; if You breach these Terms; or if Your Ticket is void.
  8. The Promoter reserves the right to conduct security searches and confiscate any item which in the opinion of the Promoter may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in these Terms and Conditions. . Anyone found in possession of illegal substances or contraband goods will be refused admission or ejected from the Venue and may also be liable for prosecution. Any items found that may be used in an illegal or offensive manner will be confiscated.
  9. With regard to SITE ENTRY & C-19 regulations, we will be adhering to all required legislation and recommendations required of us at the time.

SITE REGULATIONS

  1. The Malvern Showground has a lot of outdoor area. We advise you to bring appropriate clothing and footwear to protect against potential inclement weather.
  2. The promoters reserve the right to implement any restrictions or conditions deemed necessary before and during the event to ensure the safe management of the festival site.
  3. You must give the site staff compliments and hugs (especially the Welsh ones) to make them feel wanted & appreciated.
  4. Site buildings, tented structures & marquees all have restricted capacities. Once they reach their maximum capacities there will be no further admissions. You are not guaranteed admission to all areas & venues.
  5. You shall not bring all or any of the following into the Showground: fireworks, Chinese Lanterns, laser pens, laser equipment, or any item which the Promoter considers could be used as a weapon (including sharp or pointed objects such as knives), and illegal substances. Persons may also be searched on entry to the event or entertainment venues. If you are in possession of illegal substances you may be arrested
  6. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials without prior permission of the Event Organisers. Fly-posting of leaflets around the showground or on to vehicles is not permitted.
  7. You must enjoy yourself at this event. Miserable looking people will be Yellow Carded & told to get a life & enjoy themselves
  8. It is against the law to smoke in enclosed spaces. Farting is still permitted but only in moderation.

SECURITY

  1. The Showground Gates will be locked between MIDNIGHT & 09.00. During these hours a Security Team will be operating. They are empowered to refuse entry and eject anyone causing a nuisance or in breach of the Site Regulations.
  2. We operate a RED Card YELLOW card system on this site, if you misbehave you will be warned or Red Carded. If you receive a RED card you will be escorted from the site & not permitted to re-entry until after the event.

Noise

  1. No Private sound systems are permitted on the site without prior permission of the event Promoter.
  2. GENERATORS are permitted but can only be run between 8.30am – 9.30pm.
  3. Heavy Amplified sound systems are NOT permitted in the Camping areas if they are likely to cause annoyance to other campers or us. (especially Country & Western Music!)
  4. Please keep noise levels to a minimum all of the site should be quiet from Midnight.(22.00hrs in Family Camping Area).

LITTER

  1. The Malvern Showground site is a beautiful place, and we want to keep it that way so please help us by keeping it clean & recycling/composting what you can. Please use waste disposal points provided.

VEHICLES & BIKES

  1. A 5 MPH Vehicle speed restriction exists on ALL areas of the site.
  2. A one way traffic management plan operated on part of the site during the event.
  3. A Vehicle movement ban is in force overnight 12.30am – 08.00am
  4. Minimum vehicle movement is permitted when the event is open to the General Public;
  5. Leaving or returning to Showground. Competing in organized activity, Official Vehicles, Disabled Drivers.
  6. Any vehicles that in the opinion of the gate staff are in a dangerous condition, or are pissing oil everywhere will not be permitted on to the site
  7. Anyone found cruising around the site, speeding, dogging, or in the opinion of an official or appointed agent is seen to be driving like a pratt in a dangerous manner will be expelled from the site immediately.
  8. The use of motorised/electric skateboards, scooters & Bikes in heavily pedestrianised areas is forbidden
  9. (Disabled persons mobility scooters excepted)
  10. No Skateboards, scooters Bikes are permitted in any of the buildings or halls or in the trade areas during opening hours. (Except official bikes!).

CAMPING

  1. ALL Camping is by advance booking only
  2. A CAMPING UNIT is a camper, motor home, or a vehicle plus tent or vehicle plus Caravan combination.
  3. A CAMPING Unit MUST fit into a 7mx7m area, if your camping unit needs more space then an additional camping unit(s) ticket(s) must be bought.
  4. Only pre-booked vehicle/camping units will be allowed into the Camping Areas
  5. Camping is only permitted in the designated areas.
  6. We cannot accept any additional Pay on the day camping units. BUT additional passengers in (already booked) camping units can be accepted upon payment of £55 @ gate.
  7. No Camping is allowed in the car parks and no sleeping in vehicles in the car parks is permitted.
  8. No Wild Camping permitted on common land in Malvern Area
  9. There is NO Sunday Night Camping unless by prior arrangement with organizers.
  10. BBQ’s are permitted on site but OPEN FIRES & FIRE PITS(Old Washing Machine drums) are NOT PERMITTED

EVENING ENTERTAINMENT VENUES

  1. With regards to the Evening Entertainments, whilst every effort is made to ensure that the full advertised artistes appear as per the bill, your ticket is for the event and not specific to the Entertainment. We reserve the right to change the artistes without prior notice.
  2. Site buildings, tented structures & marquees all have restricted capacities. Once they reach their maximum capacities there will be no further admissions. You are not guaranteed admission to all areas & venues.
  3. Adverse weather conditions may prevent use of certain tented structures or marquees. This may lead to cancellation of entertainment venues
  4. Official Artistes merchandise is usually only available inside the Venue. The Promoter does not accept any responsibility for the sale of merchandise (official or otherwise) in or outside the Venue. You should direct any queries relating to merchandise to the Promoter.
  5. You may only leave and then re-enter the Venue if you have a valid Wristband. Otherwise there shall be no re-admissions or pass-outs of any kind.
  6. You must comply with any and all instructions given to you by the Promoter and/or all Venue stewards and staff.
  7. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas. Normal rules and regulations apply and should be observed at the Event as they are every other day, failure to do so may result in ejection from the event.
  8. At some venues (Teme Hall) which may have licensed bars operating inside, only bought on the premises alcohol & drinks may be consumed on the premises.
  9. Children under 16 must be accompanied by an adult to evening Entertainment venues.
  10. Parents are reminded that there are areas of the festival site, especially immediately in front of the stages, that are inappropriate for some people including young children.
  11. If you look underage please ensure you have proof of age with you when/if you buy alcohol
  12. Animals (of the non human kind) ie, dog’s & other pets are not permitted inside the (inside) evening entertainment venues.
  13. Fancy dress is not compulsory, but advisable if you want to make a complete twat of yourself & not be recognized in all the photographs.
  14. Anti-social behaviour and illegal activities will not be tolerated and you will be ejected without refund. -Busfest is for nice people and is about having a good time. Anti social behavior will not be tolerated, and you will be ejected without refund.
  15. Some of you who go to the evening entertainment and enjoy it, must continue to whinge about how crap it is to keep the campers who don’t go and the trolls on the forums happy
  16. Warning – Prolonged exposure to loud noise may cause damage to Your hearing
  17. Warning – Strobe lighting may be used at the Entertainment

FISHING & SWIMMING

  1. . No Swimming or fishing (OR Surfing!) in any of the open waters on the showground.

DISABLED FACILITIES

  1. There are facilities for disabled persons on the site.
  2. This includes (limited) areas for camping and parking, and disabled toilets
  3. There are designated Disabled Parking & Camping areas.

PYROTECHNICS & FIRES

  1. Open Fires are NOT permitted on the site. (other than officially sanctioned ones)
  2. BBQ’s that are raised off the ground are permitted but they must not be left unattended & must be extinguished after use. Anyone found with an
    open fire is liable to be expelled from site.
  3. FIREWORKS are DEFINITELY NOT permitted on site. Anyone found in procession or using fireworks will be expelled from site immediately.
  4. CHINESE SKY LANTERNS are BANNED at this event.
  5. SMOKING is not permitted in any of the buildings or enclosed Trade Stands.

DOGS & PETS

  1. Are permitted on site but MUST be kept on a lead and under proper control at all times. Exercise your Dog responsibly and make sure you clean up
    afterwards
    NO DOGS or Pets are permitted in any enclosed entertainment venue during the evening entertainments
    REGALIA
  2. Official merchandise is only on sale within the festival site. Do not purchase regalia goods from unofficial vendors

TRADERS TERMS & CONDITIONS

  1. 1 All Traders to be on site before 10.00 on Friday and 09.00 Saturday/Sunday. No vehicle movement after this time
  2. No Vehicle movement in trade area between 10.00 & 18.00 on Friday, 09.00 & 18.00 on Saturday & 09.00 & 16.00 on Sunday
  3. Busfest Limited strongly advises ALL traders to carry Public Liability Insurance. (Copy to be returned with application) NO COPY NO APPLICATION
  4. Compliance with current Disabilities Discrimination Act is the responsibility of individual traders
  5. Traders are required to carry out a risk assessment and a copy must be handed to trade manager on arrival
  6. We Strongly advise traders to carry sufficient and appropriate fire protection (extinguishers)
  7. ALL Accidents. MUST be reported to Busfest HQ
  8. The Sale or use of Motor Bikes (any size), Quad Bikes, Motorised Skateboards, Scooters, Guns, Fireworks, Chinese Lanterns or any offensive
    material is strictly prohibited.
  9. Subletting of trade space is strictly prohibited
  10. All waste must be placed in skips/bins provided in & around the trade area
  11. The selling of food & drink is strictly prohibited
    Thursday is a set up day only.
    All Generators must be switched off by 11pm
    No trade vehicle movement is allowed in the halls after 9am on Friday until 4pm on Sunday

BUSFEST – PRIVACY POLICY

Introduction
We are BUSFEST (Trading as VANFEST Limited/T/A Busfest) of Wessington
House, 2 Milton Lane, Steventon, OX13 6SA.

  • We are the DATA CONTROLLER for your personal data.
  • This policy affects your legal rights and obligations so please read it carefully.
  • This policy sets out how Busfest processes & holds your personal data if you
    use our website or ticketing system (or otherwise provide personal data to us)

    If you have any questions, please contact us at [email protected].

Personal data collected by BUSFEST.

  • We collect, process, store and use personal data when you book a ticket to our Busfest event or buy any of our associated products and services to an event.
  • This includes your name, address and email address together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event.
  • You must agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.
  • All personal data that you provide to us must be true, complete, and accurate.
  • If you provide us with inaccurate or false data, and we suspect or identify
    fraud, we will record this.
  • You do not need to provide us with any personal data to view our event ticket
    shop. However, we may still collect the information set under the “Data we
    automatically collect” section of this policy, and marketing communications in
    accordance with the Marketing Communications section of this policy.
  • When you contact us by email or post, we may keep a record of the
    correspondence and we may also record any telephone call we have with
    you.

Data we automatically collect.

When you visit our event website & ticketing page, we, or third parties on our behalf,
automatically collect and store information about your device and your activities.
This information could include;
(a) your computer or other device’s unique ID number;
(b) technical information about your device such as type of device, web browser or
operating system.
(c) your preferences and settings such as time zone and language.
(d) statistical data about your browsing actions and patterns.

We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event website & ticketing system, our events and the products and services we provide, and for analytical and research purposes.

Marketing Communications

It may be necessary for our legitimate interests to use your personal data to send you marketing communications, which may include newsletters, blog posts, surveys and information about new events.
You can choose to no longer receive marketing communications by contacting us at [email protected] or clicking unsubscribe from a marketing email.
If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Lawful processing of your personal data

We will use your personal data in order to comply with our contractual obligation to
supply to you;

  • Your BUSFEST tickets
  • Deliver the event and your purchases to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments, or complaints you have in relation to the event or your purchases.
  • Any associated products and services, including to contact you with any information relating to the event or your purchases.

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.

Who do we share your data with?

We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.

We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

Where we hold and process your personal data

Your personal data may be stored or transferred outside of the UK and the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the UK or EU or if any of our service providers or their servers are based outside of the UK or EU.

We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.

Cookies

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer.
The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.
Our event ticketing system uses cookies so that we can recognise you when you return and personalise your settings and preferences.
Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticketing system shop may not operate efficiently if you refuse to accept cookies.
We may (in the future) also use Google Analytics to monitor how the event website & ticketing page are used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event webpage ticketing page, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive.
If you do not agree to this, you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

Data Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organisational measures.

  • All information you provide to us is stored on our secure servers.
  • Any payment transactions are encrypted using SSL technology.
  • Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.

However, we acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we cannot guarantee that your personal data will always remain completely secure.

Your rights

You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete.

  • You also have the right at any time to require that we delete your personal data.
  • To exercise these rights, or any other rights you may have under applicable laws, please contact us at [email protected].
  • Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
  • If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.

Our event website may contain links to other sites of interest. Once you have used these links to leave our website, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.

Data Retention

  • If you register with us, we shall retain your personal data until you close your account.
  • If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
  • If you have otherwise booked a ticket or associated products and services with us or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.

General

If any provision of this policy is held by a court of competent jurisdiction to be invalid
or unenforceable, then such provision shall be construed, as nearly as possible, to
reflect the intentions of the parties and all other provisions shall remain in full force
and effect.

  • This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
  • We may change the terms of this policy from time to time.
  • You are responsible for regularly reviewing this policy so that you are aware of any changes to it.
  • If you continue to use our event ticketing page after the time we state the changes will take effect, you will have accepted the changes.

OTHER LEGAL STUFF

Except to the extent that the Promoter is required or permitted by law, personal information provided by You to the Promoter will be used for all purposes reasonably connected with the operations of the Event including (but not limited to):

Providing You with details of forthcoming connected events, offers and services; providing You with updates as to the latest concessions or any changes thereto and information concerning competitions and other promotional activity; supplying You with the goods that You request; conducting market research and establishing customer profiles; and transferring or disclosing the information provided to the Promoter’s professional advisors and such other parties as it considers necessary in the administration of its business.

The Promoter will not use or disclose Your personal information other than as set out in these Terms and Conditions without Your prior consent. By purchasing a Ticket or Tickets You consent to the use of Your personal information in this way. If You have any queries about this, please write to the Promoter ([email protected])

You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Promoter or its servants or agents): (a) in any circumstances where there is no breach of a legal duty of care owed by the Promoter or any of its servants or agents; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of a legal duty of care owed by the Promoter, its servants or agents); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Promoter’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments.

The Promoter will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.

If the Promoter delays or fails to enforce any of these Terms and Conditions, it shall not mean that the Promoter has waived its right to do so.

Any person, other than the Promoter, who is not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. Nothing in these Terms and Conditions and no action taken by You or the Promoter under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Promoter.

These Terms and Conditions constitute the entire agreement between the parties in connection to the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Promoter relating to the subject matter of these Terms and Conditions. However, nothing in these Terms and Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation.

These Terms and Conditions cannot be varied or amended in any respect (unless agreed between You and the Promoter in writing).

The Possession of a Ticket shall constitute an acceptance by the holder of the terms & Conditions and an undertaking on the part of the holder to accept them.

These Terms and Conditions shall be governed by the laws of England and Wales and parties agree to submit to the exclusive jurisdiction of the English Courts.

The Promoters reserve the right to amend the Terms & Conditions in accordance with any new law, legislation or internal Showground or Event Organizers policies.

VANFEST Ltd t/a BUSFEST LIMITED
WESSINGTON HOUSE
2 MILTON LANE
STEVENTON
OX13 6SA

COMPANY NUMBER 5039764 VAT NUMBER 825 7470 14
Busfest Limited T&C
UPDATED 2024

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